Early this morning I went to a super store in order to buy a plant for the Challenge Learning Center. It was a big heavy plant, and I was having a hard time picking it up. So I began to look around for someone to help me get it up onto the cart. Even though I eventually found someone after several minutes, I was a little surprised at the lack of support from the store. As I made my way to the check out at the front of the store, I quickly saw why I couldn’t get any help – all 30 of the store’s staff was gathered at the front to talk about “Customer Service”! It gets better from there. I had to wave at someone to get to checked out and made my way past several others rushing to the meeting as I lugged it into my car. Not once did anyone offer to help. Our goal at the Tacoma Rescue Mission is to help transform lives. Whether as a volunteer or paid staff, each day we need to come to the Mission with a heart set on service in order to break though all the barriers that our clients put up. Some are struggling to trust and feel like they have been kicked around, so they are acting out against us and against society. We must look to serve them from a heart that recognizes God’s love for them and their value to Him. No matter where you are serving today, don’t walk right past a chance to serve someone today. Let me know if you’ve had a great customer service experience that will inspire us. David
